Estimated standard shipping delivery times
- USA: 5–8 business days
- Canada: 6–12 business days
- World: 10–20 business days
Your order will be sent out on average within 3 days of ordering. Orders that are $25 or over qualify for free shipping and will be sent out using the same standard shipping.
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived
If your order didn’t arrive, be sure to let us know!
First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org making sure you quote your order number. We’ll do our best to track down your order and get your items to you.
If an order arrives damaged, please get in touch with us at email@example.com with a photo within a week’s time.
If you’re unhappy with the size you received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what the next steps are.